Our Policies & Guidelines
Committed to maintaining a safe, respectful, and professional learning environment for all students and staff at RupIELTS Institute Surrey
Change, Refund & Return Policy
Course Fee Policy
At RupIELTS Institute Surrey, we maintain transparent policies regarding course fees and refunds to ensure fairness for all students.
Please note that once course fees are charged and processed, they are non-refundable.
Attendance Requirements
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Punctual Arrival: Students arriving late may be denied entry due to certification requirements related to mandatory instructional hours and content coverage. Late participants cannot receive refunds or reschedule and must pay the full fee for future enrollment.
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No-Show Policy: Students who register but fail to attend without prior notification are considered no-shows. No-shows forfeit their registration fee ($50) and are not eligible for refunds or course transfers.
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Medical Exceptions: If illness prevents attendance, notify RupIELTS Institute before course commencement. Medical documentation may be required for consideration of transfer to an alternative course date.
Rescheduling Guidelines
We understand that circumstances may change. Here are our rescheduling policies:
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Rescheduling requests must be submitted at least 48 hours before the course start time
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A rescheduling fee may apply depending on the course and timing of the request
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Rescheduling is subject to availability in future course sessions
Code of Conduct
Our Commitment
RupIELTS Institute Surrey is dedicated to fostering an inclusive, respectful, and professional learning environment where all students can thrive and achieve their educational goals.
Expected Behavior
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Respect: Treat all instructors, staff, and fellow students with courtesy and professionalism
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Participation: Actively engage in learning activities and contribute positively to the classroom environment
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Academic Integrity: Complete all work honestly and avoid plagiarism or cheating in any form
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Facility Care: Respect institute property and maintain cleanliness in all learning spaces
Prohibited Conduct
The following behaviors will not be tolerated and may result in immediate dismissal:
- Discrimination based on race, gender, religion, or any protected characteristic
- Harassment, bullying, or intimidation of any kind
- Disruption of classes or learning activities
- Violence or threats of violence
- Substance abuse on institute premises
- Theft or damage to property
Consequences
Violations of our code of conduct may result in:
- Verbal or written warning
- Temporary suspension from classes
- Permanent dismissal without refund
- Legal action when appropriate
Harassment Policy
Zero Tolerance Commitment
RupIELTS Institute Surrey maintains a zero-tolerance policy toward harassment in any form. We are committed to providing a safe, dignified environment for all students and employees.
Definition of Harassment
Harassment includes but is not limited to:
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Unwelcome verbal, physical, or visual conduct based on protected characteristics
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Sexual harassment including unwanted advances or inappropriate comments
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Cyberbullying or online harassment
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Creating a hostile learning or work environment
Reporting Procedures
Immediate Reporting
Report any harassment immediately to your instructor, program coordinator, or management
Documentation
Document incidents with dates, times, witnesses, and detailed descriptions
Investigation
All reports will be investigated promptly and confidentially
Resolution
Appropriate action will be taken based on investigation findings
Support Resources
We provide various support resources for those affected by harassment:
- Confidential counseling services
- Academic accommodations during investigations
- Protection from retaliation
- External support service referrals
Privacy Policy
Information Collection
RupIELTS Institute Surrey respects your privacy and is committed to protecting your personal information. We collect information to provide quality educational services.
What We Collect
- Name and contact information
- Educational background
- Course enrollment details
- Payment information
- Academic performance data
How We Use It
- Course administration
- Certificate issuance
- Communication about programs
- Improving our services
- Legal compliance
Data Protection
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Security Measures: We implement industry-standard security measures to protect your data
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Limited Access: Only authorized personnel have access to personal information
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Regular Updates: Security protocols are regularly reviewed and updated
Your Rights
Under Canadian privacy laws, you have the right to:
- Access your personal information
- Request corrections to inaccurate data
- Withdraw consent for certain uses
- Request deletion of your data (subject to legal requirements)
- Receive information about data breaches
Third-Party Sharing
We do not sell, trade, or rent your personal information. Information may be shared with:
- Certification bodies for credential verification
- Government agencies as required by law
- Service providers under strict confidentiality agreements
Contact for Privacy Concerns
For any privacy-related questions or concerns, please contact our Privacy Officer:
Email: privacy@rupielts.com
Phone: (604) 368-2447
Address: Surrey, British Columbia
Need Clarification on Our Policies?
Our team is here to help you understand our policies and ensure a positive learning experience