About Us Contact Us Book Now Blog Mock test

Our Policies & Guidelines

Committed to maintaining a safe, respectful, and professional learning environment for all students and staff at RupIELTS Institute Surrey

Change, Refund & Return Policy

Course Fee Policy

At RupIELTS Institute Surrey, we maintain transparent policies regarding course fees and refunds to ensure fairness for all students.

âš ī¸

Please note that once course fees are charged and processed, they are non-refundable.

Attendance Requirements

  • 📅
    Punctual Arrival: Students arriving late may be denied entry due to certification requirements related to mandatory instructional hours and content coverage. Late participants cannot receive refunds or reschedule and must pay the full fee for future enrollment.
  • ❌
    No-Show Policy: Students who register but fail to attend without prior notification are considered no-shows. No-shows forfeit their registration fee and are not eligible for refunds or course transfers.
  • đŸĨ
    Medical Exceptions: If illness prevents attendance, notify RupIELTS Institute before course commencement. Medical documentation may be required for consideration of transfer to an alternative course date.

Rescheduling Guidelines

We understand that circumstances may change. Here are our rescheduling policies:

  • ⏰
    Rescheduling requests must be submitted at least 48 hours before the course start time
  • đŸ’ĩ
    A rescheduling fee may apply depending on the course and timing of the request
  • 🔄
    Rescheduling is subject to availability in future course sessions
Have Questions? Contact Us

Code of Conduct

Our Commitment

RupIELTS Institute Surrey is dedicated to fostering an inclusive, respectful, and professional learning environment where all students can thrive and achieve their educational goals.

Expected Behavior

  • 🤝
    Respect: Treat all instructors, staff, and fellow students with courtesy and professionalism
  • đŸŽ¯
    Participation: Actively engage in learning activities and contribute positively to the classroom environment
  • 📚
    Academic Integrity: Complete all work honestly and avoid plagiarism or cheating in any form
  • đŸĸ
    Facility Care: Respect institute property and maintain cleanliness in all learning spaces

Prohibited Conduct

The following behaviors will not be tolerated and may result in immediate dismissal:

  • Discrimination based on race, gender, religion, or any protected characteristic
  • Harassment, bullying, or intimidation of any kind
  • Disruption of classes or learning activities
  • Violence or threats of violence
  • Substance abuse on institute premises
  • Theft or damage to property

Consequences

Violations of our code of conduct may result in:

  1. Verbal or written warning
  2. Temporary suspension from classes
  3. Permanent dismissal without refund
  4. Legal action when appropriate
Report a Concern

Harassment Policy

Zero Tolerance Commitment

RupIELTS Institute Surrey maintains a zero-tolerance policy toward harassment in any form. We are committed to providing a safe, dignified environment for all students and employees.

Definition of Harassment

Harassment includes but is not limited to:

  • đŸšĢ
    Unwelcome verbal, physical, or visual conduct based on protected characteristics
  • đŸšĢ
    Sexual harassment including unwanted advances or inappropriate comments
  • đŸšĢ
    Cyberbullying or online harassment
  • đŸšĢ
    Creating a hostile learning or work environment

Reporting Procedures

1

Immediate Reporting

Report any harassment immediately to your instructor, program coordinator, or management

2

Documentation

Document incidents with dates, times, witnesses, and detailed descriptions

3

Investigation

All reports will be investigated promptly and confidentially

4

Resolution

Appropriate action will be taken based on investigation findings

Support Resources

We provide various support resources for those affected by harassment:

  • Confidential counseling services
  • Academic accommodations during investigations
  • Protection from retaliation
  • External support service referrals
Report Harassment Confidentially

Privacy Policy

Information Collection

RupIELTS Institute Surrey respects your privacy and is committed to protecting your personal information. We collect information to provide quality educational services.

What We Collect

  • Name and contact information
  • Educational background
  • Course enrollment details
  • Payment information
  • Academic performance data

How We Use It

  • Course administration
  • Certificate issuance
  • Communication about programs
  • Improving our services
  • Legal compliance

Data Protection

  • 🔐
    Security Measures: We implement industry-standard security measures to protect your data
  • 🚷
    Limited Access: Only authorized personnel have access to personal information
  • 🔄
    Regular Updates: Security protocols are regularly reviewed and updated

Your Rights

Under Canadian privacy laws, you have the right to:

  • Access your personal information
  • Request corrections to inaccurate data
  • Withdraw consent for certain uses
  • Request deletion of your data (subject to legal requirements)
  • Receive information about data breaches

Third-Party Sharing

â„šī¸

We do not sell, trade, or rent your personal information. Information may be shared with:

  • Certification bodies for credential verification
  • Government agencies as required by law
  • Service providers under strict confidentiality agreements

Contact for Privacy Concerns

For any privacy-related questions or concerns, please contact our Privacy Officer:

Email: privacy@rupielts.com

Phone: (604) 368-2447

Address: Surrey, British Columbia

Privacy Questions? Contact Us

Need Clarification on Our Policies?

Our team is here to help you understand our policies and ensure a positive learning experience

📍
Surrey Location
112 - 8232 120 Street
Surrey, BC V3W 3N4
Canada
📍
Alberta Location
COMING
SOON
Canada
📞
Call Us
604-825-8882
604-825-0177
Mon-Sat: 9:00 AM - 7:00 PM
âœ‰ī¸
Connect With Us

© 2025 RupIELTS Institute. All rights reserved. | Premier IELTS & Professional Training in Surrey BC & Edmonton AB

Hello! How can we help you today?

Choose an option to get started

Loading options...